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  #1  
Old 11-02-2011, 05:07 AM
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Sarevok Sarevok is offline
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Thumbs down Account hacked, now recovered

After a heads-up from Stormy, I noticed my account had been hacked. All is (mostly) good now, but I sent a report to customer service anyway. Here's what happened:

Quote:
Hello,

I'm not sure if this is the right place to report this, but we'll see.
A guild-mate of mine reported this morning that he saw my characters running around in what would have been the middle of the night to me. When I went to check on my account, I found that my password had changed. Luckily, I was easily able to change it again via my NCSoft master account.
The following appears to have happened:
Someone appears to have salvaged and sold off all my back-up armor, as well as all my dye. Also, my low-level ranger, that I haven't played with in months (if no years) appears to have been deleted in favor of a PvP-assassin. On the up-side, I now have about 2000 trick-or-treat bags and 250 luxon pendants. And I appear to be rich, since apparently, the money hasn't yet been funneled away towards gold-sellers.
Since I didn't really plan on playing all that much anyway before Guild Wars 2 comes out, the loss of the armor and dyes isn't really a blow to me.

The main point that I am writing this, is to make you aware of what happened and so that I won't lose my account again if someone else comes to tell you because I took my account back.

Sincerely,
[insert Sare's real name]
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  #2  
Old 11-02-2011, 09:36 AM
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Yeah it seemed odd to us that you were playing so late or early for you lol. Glad it backfired on the scumbag
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  #3  
Old 11-02-2011, 12:20 PM
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Got a reply from ArenaNet boiling down to tips about how to prevent it from happening again, and the notice that they can't replace lost items. I take it that means I get to keep the trick-or-treat bags.
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Old 11-02-2011, 12:44 PM
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open 'em, sell the loot, buy better armour.

Sucks about the character that was lost though.
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  #5  
Old 11-02-2011, 12:59 PM
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Quote:
Originally Posted by ShadowbaneX View Post
open 'em, sell the loot, buy better armour.

Sucks about the character that was lost though.
Will open them and use the stuff. They alread sold all the consumables I had, as well as all my dyes and most materials, so it's not like I'm short on cash.
The lost character was a lvl 11 ranger that had been hanging out in Jak's Bend for 3 years now, so that's not a big los, either.
The biggest annoyance is all the armor sets I lost. I had a prot, a smiting and a 55-set for my monk.

All in all it's not a big loss, considering I'm hardly playing anymore, at all...
Come to think of it, I should get back in the game to get through the new Canthan stuff.
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Old 11-02-2011, 03:10 PM
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Glad to see you recovered your account. If you need materials or runes or weapons or anything let me know.
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  #7  
Old 11-02-2011, 03:16 PM
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I'm good, right now. My main armor is still intact, except for one major vigor that was salvaged off. Found it sitting in my chest.
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